Frequently Asked Questions

SHIPPING SYSTEM?

1. What Shipping Methods Are Available?
Inside Dhaka shipping is available via pathao home delivery service and Outside Dhaka via Paperfly home delivery courier service zilla/upazila,SA paribahan/korotoya paribahan parcel service is available where there branches are available outside Dhaka

2.Do you ship internationally?
No, we are only shipping products inside Bangladesh

3. How Long Will It Take To Get My Package?
Inside Dhaka within next 3 days via pathao home delivery service, Outside Dhaka within 7days via paperfly home delivery service/ sa paribahan/korotoya courier service

 

PAYMENT SYSTEM?

1.Should I clear my payment first?
No, we don’t grant any pre-payment all the procedures are cash on delivery system, when you will get your product via hand to hand delivery from delivery man, you will pay him total amount in front of him and take your parcel. SA paribahan/korotya courier parcel service system, you should pay to their branch office of any zilla/upazilla’s cash counter and they will provide your product from their store.

 

Is xenonmart.com online marketplace safe to buy products?

Yes, you are totally safe to buy any kind of product from this website cause all the product are shipping from vendor system hand to hand delivery service and COD services, so you haven’t pay any single amount of money at first.

 

ORDER PLACEMENT & REPLACEMENT SYSTEM?

1. How do I place an Order?
Please select option by clicking “ADD CART” if you want to buy a lot of product at a time/ if you buy single product choose “BUY NOW” then
#Full-fill the billing details boxes
# if you want to place order via COD(cash on delivery) service, select this option or if you want to pay via bkash or rocket ,please send this amount to the bkash or rocket personal number and give that #bkash/rocket number and transaction id to the bKash/rocket and submit in the boxes.

2. How can I cancel order?
If you place order and want to cancel that order, please let us know within next 8-12hours via our office call center number to provide that order id.

3. Do I need an account to place an order?

If you use your account, you will find all the orders easily by signing in your account. If you want to sign up, please full-fill the boxes requirement and click sign up button.

4. Will I get my product exactly what I seen your website?
Yes, you will get your product safely and as same as picture what you ordered. If you don’t get your product same, you should complain to the voucher phone number which is given to your product and let them know within 24hours, they will take action against it within few days. If they are unreachable, try to contact to us via our official call center number and we will take action against him and will solve your problem within next 7-15days.

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