General info?
Xenonmart.com is a e-commerce business platform where millions of sellers and customers are combined to selling and buying products from different region/city of Bangladesh, the sellers are selling goods and the customers are buying goods from this digital e-commerce platform.
Seller and customer action/reaction?
All the products are sent from vendor sites, If there is any problem with the product please coordinate with Our Seller/Vendor store who will be responsible for it and if any product gets an error, they will contact to them immediately within 24hours, the customers will contact to that seller contact number which is attached to the voucher at the same day and he/she will be responsible to change it via communicate with the seller, as the invoice will be attached to each product and the address /cell number of that seller. If the seller is unreachable /do not receive the phone call, please let us know it immediately at our call center and we will take appropriate action against them within 24 hours.
Pricing Variation/Errors?
Xenonmart.com is constantly updating its platform in order to ensure maximum benefits to its seller and customers. In cases of pricing errors, Xenonmart.com reserves the right to cancel any order at any time. Xenonmart.com reserves the right to change the price of any product at any time according to the sellers information.
Offer/voucher price?
Offer is only for certain time period, if time gone/ product stock out then Xenonmart.com won’t be able to give that product at that time. Offer and voucher is valid for that certain time which is created from xenonmart.com website.
Stock availability?
Stock availability depends on sellers goods.If sellers are unable to re-stock ,it will let we know to you within next 48hours.
Delivery Time/schedule?
The delivery might take longer than usual timeframe/line to be followed by Xenonmart.com.Usually,inside Dhaka shipping time within next 3days,outside Dhaka within next 5-7days depends on courier services(pathao home delivery/paper-fly home delivery,sa paribahan courier). Delivery timeframe is only subject to estimation. It might vary depending upon the circumstances. Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays,etc.
Termination/Cancellation?
Xenonmart.com retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.
Refund system?
If the customer cancels his/her order, then he/she will get refunded with his/her principal amount. The refund process may take up to 30 days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through same Bkash. The customer cannot be refunded via any other payment channels. The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds.